Returns
Our return policy lasts 30 days. If 30 days have gone by since your purchase, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be in its original, unused condition. This means that the item must be sealed and in sellable condition. All sleeve packaging, nail file and cuticle pusher, free gift included in the packaging must also be returned.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Items not eligible for returns:
- Gift Cards
- Items purchased during a sale, discounted items and/ or orders made with promotional codes are strictly non-returnable
- Any items not in its original condition, is damaged or missing parts for reasons not due to manufacturing defect
- Any items that have been opened / used
- Any items that is returned more than 30 days after delivery
- Any items not purchased directly through our website (www.nailwrap.co)
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned items. We will also notify you of the approval or rejection of your refund.
If your return are approved, your refund will be made strictly via store credits. We do not provide cash refunds for any return orders and delivery fees, if any, won't be refunded. Your return will be processed within 7 business days from when we receive it.
Exchanges
We are only able to replace items if they are defective or damaged. If you need to exchange it for the same item, kindly email us at hello@nailwrap.co
Late or Missing Refunds
- If you haven't received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and still have not received your refund yet, please contact us at hello@nailwrap.co
Sale Items
- Only regular priced items may be refunded
- Unfortunately, items purchased during a sale, discounted items and/ or orders made with promotional codes are strictly non-refundable.
Defects / Damaged Items
- For glitter/sprinkle nail wraps, please note that glitter/sprinkle placement will differ for every piece - this will not be considered a defect.
- Colors shown may have slight variance on different screens as different tech devices have different specifications. As such, colors may be portrayed with slight differences. This applies especially for brighter hues. This will not be considered a defect.
- Items with slight imperfections (e.g. slightly flipped clear protective film) which do not affect the overall appearance or usage of the item will not be considered a defect.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We highly recommend that you consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
