FAQs

• 16 Double-Ended Self-Adhesive Nail Polish Wraps of 8 different sizes
• 1 x Mini Nail File
• 1 x Cuticle Pusher Stick
• Instructions for application and removal on the back of our packaging

On average, our nail wraps stays on anywhere between 7 to 14 days. However, one may expect shorter wear-time, depending on the wearer's lifestyle and the natural oiliness of their nails.

If you have naturally smooth/glossy/oily nail surface, buffing your nail surface before application will help the nail wraps adhere better.

If you intend to wear them beyond 10 days, do apply a layer of base coat to protect your nail from moisture seeping under the nail wrap over time.

Each pack comes with 16 nail strips of various sizes to ensure that it will fit any nail size.

The nail wraps can also be trimmed easily on the sides for narrow nails.

They are not. Our nail wraps are designed for one-time use. 

If you'd like to get more wear-time, try adding a coat of our Peel Off Gel Top Coat!

If you keep your nails short, you can cut the nail wraps into half and use one strip for 2 nails!

For the nail wraps that are too wide, you can trim the width too. Tip: Use the size you want as a template when trimming the width.

Unleash your creativity - mix and match the leftovers!

Upon opening the sealed package, apply the nail wraps immediately.

To preserve any remaining nail wraps, store them in an airtight bag and use within 3 months.

It is best stored at a cool, dry place, away from direct sunlight.

Our nail wraps are toxin free and scentless. It is safe to be used during pregnancy.

Most doctors are comfortable with their patients getting their nails done, however, what you decide to put on your body during pregnancy is a personal decision that should be made with the guidance of your doctor.

Absolutely! Our products aren't tested on animals.

Yes!

We do not include any animal or animal-derived ingredients in our formulas.

Yes! NAILWRAP.CO is passionate about ingredients safety and have selected the safest and best performing ingredients available for our nail wraps. Our formulas are 10-free - meaning we omit the 10 most common harmful chemicals.

10-Free is a classification for nail products that do not contain the following 10 harmful chemicals: Phthalates, Formaldehyde, DBP (Dibutyl Phthalate), Toluene, Camphor, Formaldehyde Resin, Xylene, Parabens, Ethyl Tosylamide, Fragrances

Save the planet! We try our best to reduce our carbon footprint as much as possible.

You can choose to opt out of our instruction packaging sleeves during checkout by selecting our 'Go Green Option'.

When you select the 'Go Green Option', only ONE instruction sleeve will be provided - unless otherwise stated at checkout.

If you do not need the mini file & cuticle pusher, you may also leave us a note at checkout.

Prep, peel, and stick!

Prep

• Gently push back cuticles using cuticle pusher included.
• File and shape as desired. Buff nail surface so the nail wraps can adhere well.
• Use an alcohol pad to remove any excess dust and oils from your nails.
• Ensure that nails are dry and free from oil before application.

Application

• Measure nail wrap to your nails to determine the best fit (we recommend one that is slightly smaller)
• Remove the clear protective film. Peel off selected nail wrap from the silver end.
• Centre nail wrap and apply to nail close to the nail bed without covering skin or cuticles.
• Press firmly to smooth down the nail wraps, gently rubbing out any wrinkles or bubbles.
• Continue to smooth the wrap over the tip of your nail to cap it.
• File downwards to remove excess wrap.
• Repeat on all 10 nails.
• Apply top coat for a longer lasting finish!

Removal

• Soak nails in warm water for 10 minutes to loosen the adhesive.
• Gently peel off the nail wraps. 

You can use a nail clipper to trim any excess length.

This can be easier than filing for those with shorter nails.

Smooth the nail wraps before and after trimming.

You can achieve salon-worthy manicure with NAILWRAP.CO in under 15 minutes!

If it is your first application, be patient with yourself.

Practice makes perfect!

It gets easier each time!

It is not mandatory, however, using a base coat offers a layer of protection between your nails and the nail wrap.

If you have naturally oily or uneven nail surface, a layer of base coat can help the nail wraps adhere better to your nails.

We find that there is no difference as to which base coat you use.

If you intend to wear them beyond 10 days, do apply a layer of base coat to protect your nail from moisture seeping under the nail wrap over time.

Yes!

Our nail wraps are typically applied to bare nails but it can also be applied over shellac, acrylic, gel or nail wraps.

We have a range of transparent overlay nail wraps that are great for layering!

We recommend applying the nail wraps after your shower as the nail wrap takes time to fully adhere to your nails.

Simply soak your fingers in warm water for 8-10 minutes and gently peel off the nail wraps.

Once the nail wraps have been removed, wash your hands with soap.

1. Always start with clean dry hands. Any oil or moisturisers may affect the results of the application.

2. Buff your nail. If you have naturally smooth, glossy or waxy nails, buffing your nail surface gives the nail wraps a better grip, allowing it to stay on longer.

3. Apply base coat. If you intend to wear the nail wraps beyond 10 days, a base coat offers a layer of protection between your nails and the nail wrap.

4. Avoid touching your skin and cuticle. Apply the nail wraps slightly above your cuticle line. Do not overlap on your cuticle or skin. Placing it on your cuticle or skin will cause the corners to flip up easily.

5. File downwards and in one direction only. Filing in any other direction may cause the nail wraps to lift and air bubbles may occur.

6. Apply top coat. Remember to 'cap' the tip of your nails to seal it for a longer lasting finish. If you are using gel top coat, clean off excess gel around your nails before curing it. *Some top coats may not be compatible with our nail wraps and may cause shrinkage.

7. Avoid water for a few hours. We recommend applying the nail wraps after shower as it takes time to fully adhere to your nails.

8. Maximise each pack by cutting the nail wraps into half. If you keep your nails short, you can cut the nail wraps into half and use one strip for 2 nails!

• NAILWRAP.CO Peel Off Gel Top Coat (Highly Recommended!)
• Out The Door Top Coat
• Chanel's Gel Top Coat
  
• Little Ondine Top Coat
  
• Rimmel London Finishing Touch Ultra Shine Top Coat
• NCLA Gelous Extended Wear Gel Top Coat

Unfortunately, not all top coats are compatible. Top coats that are not suitable may cause shrinkage and bubbles in the nail wraps.

These top coats are not suitable: Seche Vite Fast Drying Top Coat, The Face Shop Repair Nails Quick Top Coat, Sally Hansen's Mega Shine Top Coat, Innisfree, Etude House, Muji Gloss Top Coat, Essence Extreme Shine Top Coat, Sephora Brilliant Shine Top Coat

If the brand you are using is not listed here, please test it on one nail wrap before applying to the rest.

We accept all major credit cards such as VISA, MasterCard, Amex, Apple Pay, Google Pay and Shop Pay.

All orders on NAILWRAP.CO are processed in Singapore Dollars (SGD).

For your convenience, we have a currency convertor on our site. However, this is for an indication only. While the content of your cart will be displayed in your local currency, you will checkout using Singapore Dollars at the most current exchange rate.

This is the reason why your confirmation email amount may differ to the amount on your bank statement.

For orders below SGD 50

Top up SGD 3.50 for delivery.

Delivery takes between 1-3 business days.

Tracking number provided.

Free Courier Delivery for orders above SGD 50

Delivery takes between 1-3 business days.

Tracking number provided.

Returned Packages

If your package is returned to us due to incomplete address, wrong address, unsuccessful courier delivery after 2nd delivery attempt, the buyer will have to top up the delivery fee before we can resend it again. Kindly ensure that the address entered at checkout is correct.

You may opt for a refund if we received the returned package. The full amount (after deduction of the full shipping fees as reflected) will be refunded to you through store credits.

We ship with Singapore Post.

Tracking Instructions:

1. You will receive your tracking number by email within 2-3 business days.

2. Enter your tracking number on Singapore Post tracking page.

3. If the status shows that your parcel has been delivered, please check your mailbox.

4. Singapore Post now delivers all SmartPac parcels into the mailbox for contactless delivery.

For orders that do not fit into Singapore Post SmartPac envelopes, we ship with Qxpress.

Yes!

We ship Worldwide.

Your nail wraps are shipped from Singapore.

• Shipping fee starts from SGD 8.
• Shipping is free for orders above SGD 120.
• For detailed shipping fee, enter your address at checkout to view shipping options.

• Delivery takes between 3-10 business days for Express Shipping, depending on the country it is delivered to.
• Singpost International Shipping takes up to 30 business days or more due to Covid-19 situation.
• Tracking number provided.
  
• All shipping addresses are to be written in English without accents marks or letters. If the incorrect address is provided and your order has been shipped, customers will incur a reshipping fee.
• We do not ship to PO Box, APO/FPO/DPO addresses.
• Remote regions may have limited shipping options and may take a longer time.
• Delivery times are estimates only. Neither Postal Carriers or Couriers will guarantee delivery times. NAILWRAP.CO will not be responsible for any delays caused by our shipping partners. We seek your understanding during this difficult time globally.

You may be charged for handling fees and taxes when your order goes through the customs. Unfortunately, we have no control over these charges as customs and tax regulations differ for each country. 

NAILWRAP.CO will not be responsible for any delays or held liable should any parcels be seized by the customs due to unpaid taxes.

If your package is returned to us due to incomplete address, wrong address, unsuccessful courier delivery after 2nd delivery attempt, the buyer will have to top up the delivery fee before we can resend it again. Kindly ensure that the address entered at checkout is correct.

You may opt for a refund if we received the returned package. The full amount (after deduction of the full shipping fees as reflected) will be refunded to you through store credits.

We're incredibly sorry you received a defective item! :(

Please give us a chance to fix this - drop us an email at hello@nailwrap.co within 30 days from the delivery date with the following info:

1. Your Order Number

2. The product name of the defective item

3. Photo of the defect

Our Customer Care team will get back to you as soon as possible.

Amendments or cancellations can't be made once your order's been confirmed!

We always want to make sure your order's delivered to you as quickly as possible, so it's sent for processing as soon as we confirm it.

We're so sorry for mixing up your order!

Please contact us at hello@nailwrap.co within 15 days from the date of delivery with the following information:

1. Your Order Number

2. The product name of the item you ordered

3. A photo of the item you received

We will be in touch on the next steps to take.

If you aren't 100% happy with your purchase, let us know and we will make it right. We accept returns within 30 days from order delivery date.

If your package is returned to us due to incomplete address, wrong address, unsuccessful courier delivery after 2nd delivery attempt, the buyer will have to top up the delivery fee before we can resend it again. Kindly ensure that the address entered at checkout is correct.

You may opt for a refund if we received the returned package. The full amount (after deduction of the full shipping fees as reflected) will be refunded to you through store credits.

Kindly take some time out to read through our terms and conditions (online purchases) to ensure a fuss free and enjoyable shopping experience.

By shopping with us, you are deemed to have acknowledged, understood, and agreed to the terms as stated below.

GENERAL

• Our working days are Mondays to Fridays, excluding weekends and public holidays.
• All orders will be attended to within 2-3 business days.

GENERAL PURCHASE AND DELIVERY

• Kindly ensure you have selected the correct items(s) before checking out. NAILWRAP.CO will not be able to amend orders once they have been confirmed and will not be held liable in the event the wrong items are selected, or if duplicate orders are placed.
• Kindly ensure the full and correct address is stated, including your mobile number. Orders with incomplete/incorrect information may result in delayed delivery. A re-delivery fee will apply if the parcel is returned.
• Orders will be shipped out within 2-3 business days (unless otherwise stated) upon payment verification.
• Mailing days include weekdays only, excluding weekends and public holidays.
• NAILWRAP.CO reserves the right to accept or reject any order(s).

CURRENCY

• All orders on NAILWRAP.CO are processed in Singapore Dollars (SGD).
• For your convenience, we have a currency convertor on our site. However. this if for an indication only. While the content of your cart will be displayed in your local currency, you will checkout using Singapore Dollars at the most current exchange rate.
• This is the reason why your confirmation email amount may differ to the amount on your bank statement.

MAKING A PURCHASE

• Please note that by adding item(s) into your cart, it does not signify you have successfully purchased the item(s). Item(s) is only secured upon submission of payment.
• All prices are final upon payment checkout. Refunds will strictly not be allowed in the event item purchased is available on sale thereafter.

LOCAL DELIVERY

• All local orders are delivered via Singapore Post or Qxpress.
• Delivery takes between 1-3 business days.
• Tracking number provided.
• We do not ship to no-go zones such as offshore islands, restricted address etc.

INTERNATIONAL DELIVERY

• All international orders are delivered via Singpost or our International Shipping Partners.
• Delivery takes between 3-10 business days for Express Shipping. 
• Singpost International Shipping takes up to 30 business days or more due to Covid-19 situation.
• Tracking number provided.
• We do not ship to PO Box, APO/FPO/DPO addresses.

SINGAPORE DELIVERY CHARGES

• For orders below SGD 50, top up SGD 3.50 for trackable delivery.
• For orders above SGD 50, trackable delivery is FREE.

INTERNATIONAL DELIVERY CHARGES

• Shipping fee starts from SGD 8.
• Shipping is free for orders above SGD 120.
• Delivery takes between 3-10 business days for Express Shipping, depending on the country it is delivered to.
• Singpost International Shipping takes up to 30 business days or more due to Covid-19 situation.
• Tracking number provided.
• All shipping addresses are to be written in English without accents marks or letters. If the incorrect address is provided and your order has been shipped, customers will incur a reshipping fee.
• We do not ship to PO Box, APO/FPO/DPO addresses.
• Remote regions may have limited shipping options and may take a longer time.
• Delivery times are estimates only. Neither Postal Carriers or Couriers will guarantee delivery times. NAILWRAP.CO will not be responsible for any delays caused by our shipping partners. We seek your understanding during this difficult time globally.
• You may be charged for handling fees and taxes when your order goes through the customs. Unfortunately, we have no control over these charges as customs and tax regulations differ for each country. 
• NAILWRAP.CO will not be responsible for any delays or held liable should any parcels be seized by the customs due to unpaid taxes.

PAYMENT

• We accept all major credit cards such as VISA, MasterCard, Amex, Apple Pay, Google Pay and Shop Pay.
  
• Your order is only secured when payment has been made, and you receive an order confirmation via email.

DISCOUNT CODES / VOUCHERS

• Discount codes/credit vouchers must be applied before you complete the checkout process.
• Discount codes are strictly non-extensible.
• There will be no refund if the code/voucher is not applied to your order during checkout.
• There is no exceptions to this.

REFUND POLICY

• Our return policy lasts 30 days. If 30 days have gone by since your purchase, we cannot offer you a refund or exchange.
• To be eligible for a return, your item must be in its original, unused condition.
• For more refund information, please click HERE.

ORDER CANCELLATION

• Amendments or cancellations can't be made once your order's been confirmed!
• We always want to make sure your order's delivered to you as quickly as possible, so it's sent for processing as soon as we confirm it.

DEFECTIVE / INCORRECT ITEMS

• If you have received a defect / incorrect item from us, please email us at hello@nailwrap.co with the following information: Order Number, Photo of Evidence.
• Please allow us 2-3 business days to get back to you.

RETURNED PACKAGES

• If your package is returned to us due to incomplete address, wrong address, unsuccessful courier delivery after 2nd delivery attempt, the buyer will have to top up the delivery fee before we can resend it again. Kindly ensure that the address entered at checkout is correct.

• You may opt for a refund if we received the returned package. The full amount (after deduction of the full shipping fees as reflected) will be refunded to you through store credits.

REPRESENTATION OF ITEMS

• For glitter/sprinkle nail wraps, please note that glitter/sprinkle placement will differ for every pieces - this will not be considered a defect.
• Colors shown may have slight variance on different screens as different tech devices have different specifications. As such, colors may be portrayed with slight differences. This applies especially for brighter hues. This will not be considered a defect.
• Items with slight imperfections (e.g. slightly flipped clear protective film) which do not affect the overall appearance or usage of the item will not be considered a defect.

NAILWRAP.CO reserves the right to amend the terms from time to time without prior notice. If you have any clarifications, kindly email us at hello@nailwrap.co

Returns

Our return policy lasts 30 days. If 30 days have gone by since your purchase, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be in its original, unused condition. This means that the item must be sealed and in sellable condition. All sleeve packaging, nail file and cuticle pusher, free gift included in the packaging must also be returned.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Items not eligible for returns:

- Gift Cards

- Items purchased during a sale, discounted items and/ or orders made with promotional codes are strictly non-returnable

- Any items not in its original condition, is damaged or missing parts for reasons not due to manufacturing defect

- Any items that have been opened / used

- Any items that is returned more than 30 days after delivery

- Any items not purchased directly through our website (www.nailwrap.co)

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned items. We will also notify you of the approval or rejection of your refund.

If your return are approved, your refund will be made strictly via store credits. We do not provide cash refunds for any return orders and delivery fees, if any, won't be refunded. Your return will be processed within 7 business days from when we receive it.

Exchanges

We are only able to replace items if they are defective or damaged. If you need to exchange it for the same item, kindly email us at hello@nailwrap.co

Late or Missing Refunds

- If you haven't received a refund yet, first check your bank account again.

- Then contact your credit card company, it may take some time before your refund is officially posted.

- Next contact your bank. There is often some processing time before a refund is posted.

If you have done all of this and still have not received your refund yet, please contact us at hello@nailwrap.co

Sale Items

- Only regular priced items may be refunded

- Unfortunately, items purchased during a sale, discounted items and/ or orders made with promotional codes are strictly non-refundable.

Defects / Damaged Items

- For glitter/sprinkle nail wraps, please note that glitter/sprinkle placement will differ for every piece - this will not be considered a defect.

- Colors shown may have slight variance on different screens as different tech devices have different specifications. As such, colors may be portrayed with slight differences. This applies especially for brighter hues. This will not be considered a defect.

- Items with slight imperfections (e.g. slightly flipped clear protective film) which do not affect the overall appearance or usage of the item will not be considered a defect.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We highly recommend that you consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

LOCAL DELIVERY

• For orders below SGD 50, top up SGD 3.50 for trackable delivery.
• For orders above SGD 50, trackable delivery is FREE.
• All local orders are delivered via Singapore Post or Qxpress.
• Delivery takes between 1-3 business days.
• Tracking number provided.
• We do not ship to no-go zones such as offshore islands, restricted address etc.

INTERNATIONAL DELIVERY

• Shipping fee starts from SGD 8.
• Shipping is free for orders above SGD 120.
• All international orders are delivered via Singpost or our International Shipping Partners.
• Delivery takes between 1-7 business days for Express Shipping.
• Singpost International Shipping takes up to 30 business days or more due to Covid-19 situation.
• Tracking number provided.
• We do not ship to PO Box, APO/FPO/DPO addresses.
• Remote regions may have limited shipping options and may take a longer time.
• Delivery times are estimates only. Neither Postal Carriers or Couriers will guarantee delivery times. NAILWRAP.CO will not be responsible for any delays caused by our shipping partners. We seek your understanding during this difficult time globally.
• You may be charged for handling fees and taxes when your order goes through the customs. Unfortunately, we have no control over these charges as customs and tax regulations differ for each country.
• NAILWRAP.CO will not be responsible for any delays or held liable should any parcels be seized by the customs due to unpaid taxes.

If you are interested in collaborating with us, kindly fill in the collaboration form

https://forms.gle/UZCs7kH4kxPr7m3JA

Please make sure you provide the correct information.

Unfortunately, due to the volume of collaboration emails we receive, we are unable to reply and/or give feedback to each email. We will get back to you if we are interested in collaborating with social media profile.

Thank you once again for your interest in collaborating with NAILWRAP.CO.